Delivery

UK
FREE DELIVERY for all orders above £50

All items over £50 within UK mainland are delivered FREE via UPS next day courier. We dispatch items daily Monday to Friday. Your order should reach us before 12:00PM for same day dispatch. If your item is sent on a Friday it will be expected to arrive the following Monday. We generally do not send items on Saturdays or Sundays. Deliveries to Northern Ireland and remote UK areas such as the Scottish Highlands might experience extra 1-2 days.
A signature is required upon delivery. The courier will make two attempts to re-deliver your item after this time the customer is required to make contact with the courier company to arrange re-delivery of the parcel. Please ensure someone is in to accept your order. We reserve the right to re-charge for postage if your item returns to us undelivered.
When your order has been dispatched, UPS will email you a tracking number. To check the status of your parcel, please go to either www.ups.com or www.royalmail.com and select their tracking option.

USA-CANADA
FREE DELIVERY for all orders above £140

All deliveries to the USA and CANADA are via UPS or FEDEX for most items or International signed for service for smaller bags i.e purses and clutches. Generally, your item should arrive the next working day if it was shipped via FEDEX although this cannot be guaranteed and it depends on customs clearance. UPS Shipping usually takes 3-4 working days. Our couriers will email you a tracking number once your order has been shipped and you can check its status online at either www.fedex.com or www.ups.com
Smaller items shipped via Royal Mail/USPS deliveries usually take 7-12 working days depending on season of purchase.


CUSTOMS INFORMATION - The buyer is responsible for all import duties, taxes and handing fees which are liable once your package reaches the country of destination. If for any reason the customer declines paying for the duties and the item returns to us, we will then refund your purchase minus the shipping cost of the return As a rough guide for the USA only, customs are generally charged 9% of the value of the purchased item(Tarrif: 4202110090). You are also charged a processing fee by Fedex, around $6.50 currently. Please note this is a rough guide only. You can also check: http://hts.usitc.gov/ Please contact your local customs office for further information and more details.

CHINA
£30 Standard Delivery Fee.

All deliveries to CHINA usually take 2-3 working days via FEDEX, although customs might cause extra delays.
The buyer is responsible for all import duties, taxes and handing fees which are liable once your package reaches the country of destination. If for any reason the customer declines paying for the duties and the item returns to us, we will then refund your purchase minus the shipping cost of the return.

EUROPE
FREE DELIVERY for all orders above £140

All deliveries to the European Union are mainly via UPS. Some smaller items are sent via standard UK post "Royal Mail International signed for" service. Generally, your item should arrive within 4-7 working days if sent via UPS although this cannot be guaranteed. UPS will email you a tracking number once your order is ready for shipping and you can check its status online at www.UPS.com . We post to GERMANY, SPAIN, DENMARK, FRANCE, ITALY, GREECE, BELGIUM, SWEEDEN SWITZERLAND, FINLAND, AUSTRIA and LUXEMBURG.
Delivery to non EU European countries might take longer.

Note: Customers from SWITZERLAND and NORWAY are liable for all customs duties, taxes and handling fees
charged by the shipping agent.

REST of the World

All deliveries to AUSTRALIA, NEW ZEALAND, JAPAN, SINGAPORE are via either FEDEX or UPS or for smaller items via Royal Mail International signed for service. Generally, your item should arrive within 7-10 working day although this cannot be guaranteed and it depends on customs clearance. We will email you a tracking number once your order is ready for shipping and you can check its status online at www.fedex.com .
CUSTOMS INFORMATION - The buyer is responsible for all import duties and taxes which are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details.